Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

MOQ is listed on every product page and varies by category — from 5 pcs for furniture to 500 pcs for hygiene items. If you need a smaller trial order, send us the product link and target quantity and we will confirm what is workable.

Question 2

Can I mix different products in one container?

Accepted Answer

Yes. We are a one-stop supplier covering furniture, building materials, hardware, appliances, lighting and general merchandise, so mixed containers are our standard practice. We will help optimise the loading plan to maximise container utilisation.

Question 3

Do you accept trial or sample orders?

Accepted Answer

Yes. Sample orders are welcome and the sample fee is normally refunded against your first bulk order. Samples ship by DHL / FedEx / UPS with tracking provided.

Question 4

What payment methods do you accept?

Accepted Answer

T/T bank transfer is standard for bulk orders, and L/C at sight is accepted for larger orders. Trade Assurance / escrow is available for first-time buyers, and PayPal or Western Union for samples and small amounts. Deposit and balance terms are agreed per order.

Question 5

Which currencies and trade terms do you quote in?

Accepted Answer

Quotes are issued in USD by default (EUR available on request). We work under EXW, FOB, CIF and DDP — tell us your destination and we will quote the most suitable term.

Question 6

How long is my quotation valid?

Accepted Answer

Quotations are normally valid for 30 days. For commodities with volatile raw-material costs we will state the validity period explicitly on the quote.

Question 7

What is the standard lead time?

Accepted Answer

Standard production lead time is 25–35 days after deposit and specification confirmation. Custom or heavily configured orders may take 35–45 days. Rush production can be arranged on request.

Question 8

Do you provide OEM / ODM and private labelling?

Accepted Answer

Yes. We offer full OEM/ODM: custom dimensions, materials, colours, finishes, packaging artwork and your own brand labelling. Send drawings or a reference sample and our engineering team will evaluate feasibility and tooling.

Question 9

How long does sampling take?

Accepted Answer

Existing items ship within 3–5 business days. New custom samples typically take 7–15 days depending on tooling. Sample costs and freight are quoted before production starts.

Question 10

What certifications can you provide?

Accepted Answer

Our factories operate under ISO 9001 quality management, and products can be supplied to CE, RoHS, FCC, UL, REACH, EN71, BSCI and FSC requirements depending on the category and destination market. Certificates are issued per order — see the Certifications page for details.

Question 11

How do you control quality?

Accepted Answer

We run incoming material inspection, in-process checks and a final pre-shipment inspection against AQL standards, with batch records retained. Third-party inspection (SGS, BV, Intertek) can be arranged at your cost, and we support video factory audits.

Question 12

What is your warranty / after-sales policy?

Accepted Answer

All shipments are inspected before loading. Report any quality issue within 7 days of receipt with photos or video; confirmed defects are replaced or credited in the next shipment. Claims are handled in English, Chinese or Spanish.

Question 13

Which ports do you ship from and how long is transit?

Accepted Answer

We ship mainly from Qingdao and Ningbo. Sea transit is typically 15–35 days depending on destination; air and express options are available for urgent or sample shipments. We will advise the best routing for your timeline.

Question 14

Can you handle export documentation?

Accepted Answer

Yes. We prepare commercial invoice, packing list, bill of lading, certificate of origin (including Form E / FTA where applicable) and any product-specific compliance documents required by your market.

Question 15

How can I track my shipment?

Accepted Answer

You receive booking confirmation, loading photos and the tracking number once the vessel departs. Your sales representative sends status updates at each milestone until delivery.

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Orders & MOQ

Pricing & Payment

Samples & Production

Quality & Compliance

Shipping & Logistics

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